Jev 1.13

curl 'https://us-api.tokenhub.com/v1/systemone' \
  -X 'POST' \
  -H "Authorization: Bearer $TOKENHUB_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
  "model": "jev-1.13",
  "questions": {
    "department": {
      "criteria": {
        "billing": "Charges and refunds",
        "technical": "Product defects"
      },
      "instructions": "Which team should handle this ticket?",
      "type": "choice"
    },
    "needs_refund": {
      "instructions": "Does the customer explicitly request a refund?",
      "type": "noul"
    },
    "urgency": {
      "criteria": [
        "Routine",
        "Needs attention",
        "Critical"
      ],
      "instructions": "How urgent is this ticket?",
      "type": "score"
    }
  },
  "state": {
    "ticket": "I was charged twice. Please refund the duplicate charge."
  }
}'